At a Hotel - Role Play
Check in, ask about hotel facilities and explain a room problem. A B1–B2 speaking lesson with useful phrases, two extended model conversations and three paired role-play scenarios involving choices, clarification and negotiation.
What’s in the worksheet?
- Useful phrases for both speakers
- Two extended model conversations
- Three paired role-play scenarios
- Explain choices and negotiate a solution
Negotiate hotel changes and check an itemised bill without assuming every disputed charge is wrong.
Worksheet preview
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Page 1 of 2 · A4 printable PDF
Page 2 of 2 · A4 printable PDF
A simple way to teach it
Before the lesson
Use both pages. Read the two model conversations before distributing the paired role cards; partners should see only their own instructions.
- Compare the quieter twin room now with the double tomorrow; identify how the guest weighs convenience.
- Practise the room change, parking/breakfast bill and later checkout; distinguish erroneous parking from the valid takeaway breakfast.
- Confirm the room move, corrected receipt or combination of checkout and lounge use.
Support and extension
Use a simple booking-and-charge grid. Extend by combining luggage storage with lounge access. Respect the next guest's booking and the budget; all hotel policies are fictional.
Suggested approach. Adjust the pace and number of questions to suit your class.
