Making Complaints Politely - Conversation Practice
Practise making complaints politely through two model conversations at B2–C1 level. Key phrases are highlighted in the dialogues and collected below each example. Two prompts help learners create their own conversations.
What’s in the worksheet?
- Two model conversations
- Highlighted phrases in context
- Key phrases below each dialogue
- Two prompts for pair practice
Raise a concern constructively through impact, requested action and follow-up.
Worksheet preview
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A simple way to teach it
Before the lesson
Use the two model conversations and key-phrase lists on the single learner page; the final prompts are open-ended and need no fixed answer key.
- Identify the recycling failure, blocked yard, urgent update and credit request.
- Read the changed-course example and compare attending, transfer and refund before the agreed move.
- Create a prompt dialogue with two key phrases and confirm the resolution or next update.
Support and extension
Provide fact/impact/action/time notes. Extend by keeping disputed details open for checking; the model's remedies are fictional arrangements, not universal entitlements.
Suggested approach. Adjust the pace and number of questions to suit your class.
