Telephone Calls - Role Play
Make a telephone enquiry, leave a message and confirm important details. A B1–B2 speaking lesson with useful phrases, two extended model conversations and three paired role-play scenarios involving choices, clarification and negotiation.
What’s in the worksheet?
- Useful phrases for both speakers
- Two extended model conversations
- Three paired role-play scenarios
- Explain choices and negotiate a solution
Follow up missed callbacks and repair unclear telephone messages through deliberate read-back.
Worksheet preview
Open PDF ↗
Page 1 of 2 · A4 printable PDF
Page 2 of 2 · A4 printable PDF
A simple way to teach it
Before the lesson
Use both pages. Read the two model conversations before distributing the paired role cards; partners should see only their own instructions.
- Read the repair follow-up and poster message; distinguish the caller's earlier promise from the recorded callback request.
- Practise the missed callback, collection message and broken connection, checking Thursday at ten separately from Tuesday at two.
- End with the correct reference, availability and written confirmation or follow-up route.
Support and extension
Offer a message grid and let pairs sit back-to-back. Extend by deliberately mishearing one detail for correction. Use fictional contacts and do not guarantee an unconfirmed callback slot.
Suggested approach. Adjust the pace and number of questions to suit your class.
