Making Complaints Politely - Conversation Practice
Practise making complaints politely through two model conversations at A2–B1 level. Key phrases are highlighted in the dialogues and collected below each example. Two prompts help learners create their own conversations.
What’s in the worksheet?
- Two model conversations
- Highlighted phrases in context
- Key phrases below each dialogue
- Two prompts for pair practice
Explain a service problem politely and negotiate an acceptable correction.
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A simple way to teach it
Before the lesson
Use the two model conversations and key-phrase lists on the single learner page; the final prompts are open-ended and need no fixed answer key.
- Read the library example and identify missing pages, homework urgency and another-copy solution.
- Track the mistaken six-o'clock tickets, preference to sit together and replacement at eight.
- Use a prompt to create a dialogue with two key phrases, relevant details and a clear resolution request.
Support and extension
Offer problem/impact/request notes. Extend by letting the first proposed remedy be unsuitable so learners explain a preference politely.
Suggested approach. Adjust the pace and number of questions to suit your class.
