Telephone Calls - Role Play
Make a telephone enquiry, leave a message and confirm important details. An A2–B1 speaking lesson with useful phrases, two model conversations and three paired role-play scenarios.
What’s in the worksheet?
- Useful phrases for both speakers
- Two natural model conversations
- Three paired role-play scenarios
- Switch roles and practise again
Handle telephone misunderstandings, messages and appointment changes by checking details aloud.
Worksheet preview
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A simple way to teach it
Before the lesson
Use both pages. Read the two model conversations before distributing the paired role cards; partners should see only their own instructions.
- Identify how the delivery message and appointment call confirm names, times and the requested action.
- Practise the wrong number, internet problem and changed appointment; ask for repetition before accepting unclear details.
- Read the final message or booking back and say what still needs a callback or confirmation.
Support and extension
Use fictional contact details. Support with a message grid: caller, reason, action and time. Extend with a poor connection; do not invent a repair deadline.
Suggested approach. Adjust the pace and number of questions to suit your class.
